Terms and Conditions

Removals Kennington Service Terms and Conditions

These Terms and Conditions set out the basis on which Removals Kennington provides removal and associated services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Removals Kennington, the provider of removal and related services.

Customer means the person, firm or organisation that books or uses the services of the Company.

Services means any removal, packing, unpacking, loading, unloading, transportation, storage, or related services provided by the Company.

Goods means the items which are to be moved, transported, packed, unpacked, or stored by the Company under these Terms and Conditions.

Quotation means the written or verbal price estimate given to the Customer for the Services, including any agreed variations.

Service Area means the geographic areas in which the Company routinely operates and provides its services, including Kennington and surrounding districts.

2. Scope of Services

The Company provides domestic and commercial removal services, including but not limited to loading, transportation, unloading, and optional packing or unpacking services within the Service Area and to destinations agreed at the time of booking.

The specific scope of work will be described in the Quotation and any supporting notes provided at the time of booking. Any services not expressly set out in the Quotation will be treated as additional services and may incur extra charges.

3. Booking Process

All bookings are subject to availability and acceptance by the Company. An enquiry, estimate or provisional slot does not constitute a confirmed booking.

To request a booking, the Customer must provide accurate and complete information, including but not limited to the collection and delivery addresses, property access details, floors and lifts, parking availability, the approximate volume or list of Goods, and any special handling requirements.

The Company will issue a Quotation based on the information supplied. The Customer is responsible for checking that the Quotation accurately reflects the required Services. Any changes to the scope of work, addresses, dates or times must be notified to the Company as early as possible and may result in a revised Quotation.

A booking is only confirmed once the Customer has accepted the Quotation, agreed to these Terms and Conditions, and, where applicable, paid any required deposit or prepayment. The Company reserves the right to decline any booking at its discretion.

4. Quotations and Pricing

Unless otherwise stated, Quotations are based on the information provided by the Customer and on normal access conditions at both collection and delivery addresses. Quotations are usually provided as fixed prices or hourly rates. Where an hourly rate applies, charges will be calculated from the agreed starting time until completion, including any waiting time caused by circumstances outside the Companys control.

The Company may revise a Quotation or make additional charges if:

1. The Customer supplies inaccurate or incomplete information.

2. Access at collection or delivery locations is restricted, hazardous, or significantly different from what was described.

3. There are additional flights of stairs, long carrying distances, or difficulties with parking or loading.

4. Additional Goods, items of unusual weight or dimensions, or special handling requirements are identified on the day.

5. The Services are delayed or extended due to Customer actions or omissions, including waiting for keys or access.

All prices are quoted in pounds sterling and are exclusive of any applicable taxes unless expressly stated otherwise.

5. Customer Responsibilities

The Customer agrees to:

1. Ensure that they have the legal right, ownership or authority to move the Goods.

2. Arrange for suitable parking and any necessary permits or permissions at both collection and delivery addresses.

3. Provide clear and safe access to the property, including lifts, stairways, entrances and driveways.

4. Prepare the Goods for transport, including secure packing where the Company has not been engaged to provide packing services.

5. Remove and safely disconnect any fixtures, fittings or appliances unless the Company has specifically agreed to perform such work.

6. Ensure that all Goods for removal are clearly identified and separated from items that are not to be moved.

7. Comply with all applicable laws and regulations relating to the Goods and the use of the property.

The Customer must not include in the Goods any items that are hazardous, illegal, explosive, corrosive, flammable, or otherwise dangerous, including but not limited to gas cylinders, firearms, ammunition, chemicals, paints, solvents, or perishable items, unless expressly agreed in writing by the Company.

6. Payments and Charges

Payment terms will be set out in the Quotation or as otherwise communicated by the Company prior to the booking date. Unless otherwise agreed, the following will apply.

1. Deposits: The Company may require a deposit or prepayment to secure the booking. Deposits are generally non-refundable, subject to any cancellation provisions in these Terms and Conditions.

2. Balance Payment: The balance of the charges is normally payable on or before the day of the move, and in any event prior to completion of the Services, unless an alternative arrangement has been agreed in writing.

3. Payment Methods: Accepted payment methods will be communicated by the Company and may include bank transfer, card payment or other approved methods. Cash payments may be limited or declined at the Companys discretion.

4. Overdue Payments: If any sum due to the Company is not paid when due, the Company reserves the right to charge interest on the outstanding amount and to suspend or withhold further Services until payment is received in full.

5. Additional Charges: Additional charges may apply for waiting time, extended hours, additional labour, storage, re-delivery, or any extra services requested or required during the move.

7. Cancellations and Postponements

If the Customer needs to cancel or postpone a booking, they must notify the Company as soon as reasonably practicable.

Subject to any specific terms stated in the Quotation, the following general rules will apply.

1. Cancellations or postponements made more than 7 days before the scheduled service date may be made without additional cancellation charges, although any non-refundable deposit may be retained.

2. Cancellations or postponements made between 3 and 7 days before the scheduled service date may incur a cancellation charge of up to 50 percent of the quoted price.

3. Cancellations or postponements made less than 3 days before the scheduled service date may incur a cancellation charge of up to 100 percent of the quoted price.

The Company may, at its discretion, reduce or waive cancellation charges in exceptional circumstances. The Company also reserves the right to cancel or rearrange a booking if it is unable to perform the Services due to events beyond its reasonable control, including severe weather, accidents, road closures, industrial action, or staff illness. In such cases, the Company will endeavour to offer an alternative date or a refund of any prepayments for Services not yet provided.

8. Access, Parking and Delays

The Customer is responsible for ensuring that suitable parking is available for the Companys vehicles at both collection and delivery addresses and for obtaining any necessary permits or authorisations. Any parking fines or penalties incurred as a direct result of inadequate instructions or permissions may be charged to the Customer.

The Customer must inform the Company in advance of any potential access issues, including narrow roads, restricted loading times, low bridges, or height restrictions. If the Company is unable to gain safe and lawful access, it may refuse to carry out part or all of the Services and may still charge the Customer all or part of the agreed price.

The Company will not be liable for delays or failures to complete the Services arising from circumstances outside its reasonable control, including but not limited to traffic congestion, road closures, accidents, severe weather, or delays caused by third parties. Where delays occur, the Company may charge for additional waiting time.

9. Liability for Loss or Damage

The Company will exercise reasonable care and skill in the handling, packing, loading, transportation and unloading of the Goods. However, the Companys liability is subject to the limitations set out in this section.

1. Excluded Items: The Company will not be liable for loss or damage to items of special value such as jewellery, watches, precious metals, money, credit cards, securities, important documents, artworks, antiques, or collections, unless these have been specifically declared, valued and accepted in writing by the Company prior to the move.

2. Owner Packed Goods: Where the Customer has packed the Goods, the Company will not be liable for damage resulting from inadequate or improper packing, or for concealed damage not apparent at the time of loading or delivery.

3. Pre-Existing Defects: The Company will not be liable for damage to Goods that are inherently defective, fragile, previously damaged, or in poor condition, or where deterioration occurs due to normal wear and tear, age, or atmospheric or climatic conditions.

4. Indirect Loss: The Company will not be liable for any indirect, consequential or economic loss, including loss of profits, loss of revenue, loss of use, or inconvenience arising from delay, loss or damage.

5. Limit of Liability: Unless otherwise agreed in writing, the Companys liability for loss of or damage to Goods shall be limited to a reasonable replacement or repair cost, subject to an overall financial cap per job as specified in the Quotation or other documentation.

The Customer must inspect the Goods as soon as reasonably possible after completion of the Services and notify the Company of any visible loss or damage in writing within 7 days. Failure to notify the Company within this period may affect the ability to investigate or resolve any claim.

10. Insurance

The Company maintains appropriate insurance for its operations in line with industry practice. Details of cover, including any limits or exclusions, are available on request. The Customer is encouraged to consider arranging additional insurance for high value or particularly fragile items, as the Companys liability may be limited and may not cover all potential losses.

11. Waste and Disposal Regulations

The Company operates in accordance with applicable waste management and environmental regulations. The following terms apply to any disposal, clearance or removal of waste or unwanted items.

1. The Company will only remove waste or items for disposal where this has been expressly agreed as part of the Services.

2. The Customer is responsible for ensuring that any items presented for disposal are lawful and safe to handle and transport.

3. Hazardous waste, electrical items requiring specialist handling, or controlled materials may be subject to additional regulations, and the Company may refuse to remove such items or may impose additional charges.

4. The Company will dispose of waste only at licensed facilities or through authorised channels. The Customer must not request the Company to dispose of waste unlawfully or in a manner contrary to environmental regulations.

5. Documentation or receipts relating to waste transfer or disposal can be provided upon request where applicable.

12. Storage Services

Where the Company provides storage of Goods, additional terms may apply. Unless otherwise agreed:

1. Storage charges will accrue from the date the Goods are placed into storage until the date they are removed.

2. The Customer remains responsible for insuring the Goods while in storage unless the Company has expressly agreed to provide insurance cover.

3. The Company may exercise a lien over the Goods, retaining possession until all sums due for storage and related services have been paid in full.

13. Right of Lien and Non-Payment

If the Customer fails to pay any sums due to the Company, the Company shall have a general lien over some or all of the Goods in its possession and may retain them until payment in full is received. If payment is not made within a reasonable time after notice is given, the Company may sell or otherwise dispose of some or all of the Goods and apply the proceeds towards the outstanding balance, accounting to the Customer for any surplus.

14. Complaints Procedure

The Company aims to provide a professional service at all times. If the Customer has any concerns or wishes to make a complaint, they should contact the Company as soon as possible, providing relevant details and any supporting information.

The Company will investigate the matter and respond within a reasonable timeframe. The Customer agrees to give the Company an opportunity to resolve any issues before taking further action.

15. Data Protection and Privacy

The Company will collect and process personal data from the Customer for the purposes of managing enquiries, bookings, payments and the provision of Services. Personal data will be handled securely and in accordance with applicable data protection laws. The Company will not sell or disclose personal data to third parties except where necessary to perform the Services, comply with legal obligations, or with the Customers consent.

16. Limitations and Exclusions

Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot be limited or excluded under applicable law.

Subject to the above, all warranties, conditions or other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Terms and Conditions.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the Services, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but the validity and enforceability of the remaining provisions shall not be affected.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of such right or remedy.

The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract some or all of its rights and obligations, provided that this does not materially reduce the level of service to the Customer.

These Terms and Conditions, together with the Quotation and any additional written terms agreed between the Company and the Customer, constitute the entire agreement between the parties and supersede any prior understandings, representations or agreements relating to the subject matter.

By confirming a booking, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.