Terms and Conditions for Removals Kennington

These Terms and Conditions set out the basis on which our removals service is provided to customers seeking a professional removals Kennington service or related moving support. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to these terms. Please read them carefully before proceeding. They are intended to be fair, clear, and consistent with UK consumer and transport law, and they apply to domestic and commercial moving services unless otherwise agreed in writing.

1. Scope of Service
Our service may include packing, loading, transport, unloading, furniture placement, dismantling, reassembly, and associated labour agreed in advance. Where a Kennington removals job requires special handling, the customer must tell us before booking so we can assess access, weight, fragility, and any other relevant conditions. We reserve the right to refuse items that are dangerous, unlawful to transport, or unsuitable for handling by standard removals equipment.

2. Booking Process
A booking is only confirmed when we have accepted your request, agreed the date and scope, and, where applicable, received any required deposit or written confirmation. Any quotation is based on the information you provide, including property size, inventory, access, parking, floor levels, and any special requirements. If details change before the move, we may revise the quotation, schedule, crew size, or vehicle allocation. You are responsible for ensuring the information supplied to us is accurate and complete.

3. Booking Amendments
If you wish to change the moving date, collection address, delivery address, volume of goods, or requested services, you must notify us as soon as possible. We will use reasonable efforts to accommodate changes, but amendments are subject to availability and may affect pricing. If additional time, labour, or vehicles are required because of revised circumstances, those extra costs will be charged at the rate stated in the booking or quotation, or at a fair market rate where no specific rate has been agreed.

4. Access and Preparation
You must ensure that access is available at both locations on the scheduled date and time. This includes arranging parking permissions, lift access, key collection, security entry, and any permits or notices required for loading or unloading. Before our team arrives, goods should be packed or ready for packing as agreed, and any hazardous, prohibited, or high-value items should be identified. Delays caused by blocked access, lack of parking, missing keys, or unprepared goods may result in waiting charges or rescheduling fees.

5. Customer Responsibilities
You are responsible for making sure that items are properly labelled where necessary, that fragile goods are packed appropriately, and that all boxes are sealed securely unless we are carrying out a professional packing service. You should remove personal data from devices where possible, disconnect appliances safely if this was not included in the service, and back up important files before the move. If you ask us to move items that have not been adequately protected, you accept the risk of ordinary handling marks or breakage consistent with their condition.

6. Payments
Payment terms will be stated in the quotation, booking confirmation, or invoice. Unless agreed otherwise, balances are due on completion of the service, before unloading is completed, or by the invoice due date for business customers. We may request a deposit to secure the date. Accepted payment methods may vary, but any card, bank transfer, or cash arrangement must be settled in full as agreed. Late payment may incur interest and reasonable recovery costs in line with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

7. Additional Charges
Extra charges may apply for waiting time, long carries, stair carries, shuttle movements, heavy or awkward items, specialist packing materials, storage, congestion delays, parking penalties, and work outside the original scope. Where a removal job requires services beyond the original booking, we will try to obtain your approval before incurring additional costs. However, if immediate action is needed to protect goods, property, or staff, you authorise us to take reasonable steps and recover the resulting costs from you.

8. Cancellations and Postponements
If you cancel a booking, the amount payable will depend on the notice given and any unrecoverable costs already incurred. For consumer bookings, statutory rights may apply where the contract was made at a distance or off-premises, subject to any lawful exceptions. If you cancel with sufficient notice, we may refund the deposit less any reasonable administration or planning costs. If you cancel at short notice, on the day, or after our team has been dispatched, you may be charged a percentage of the quoted fee or the full fee where work has already begun.

9. Our Right to Cancel or Suspend
We may cancel or suspend a booking if access is unsafe, payment has not been made, the information supplied is materially inaccurate, or circumstances beyond our reasonable control prevent us from completing the work. In such cases we will act reasonably and, where possible, offer an alternative date. We are not liable for losses caused by a cancellation made necessary by safety concerns, legal restrictions, severe weather, traffic disruption, or events outside our control, provided we have taken reasonable steps to notify you.

10. Liability and Insurance
We will exercise reasonable care and skill in performing our removals Kennington service. Our liability is limited to direct loss or damage caused by our negligence, subject to the exclusions and limitations in these terms and any applicable insurance policy. We are not responsible for pre-existing damage, ordinary wear and tear, items packed by the customer, or damage arising from unsuitable packaging, hidden defects, or inaccurate information. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.

11. Claims for Loss or Damage
Any claim for loss or damage must be reported to us as soon as reasonably possible and, in any event, within a reasonable time after completion of the move. You should keep damaged items and packaging available for inspection. We may ask for photographs, proof of value, purchase receipts, or an inventory. Where a claim is valid, we may choose to repair, replace, or provide compensation based on the item’s actual value at the time of the move, taking account of age, condition, and any agreed limitation of liability.

12. Exclusions and Limitations
To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit, loss of business, emotional distress, or missed opportunities. We are also not liable for delays caused by traffic, road closures, weather, third-party actions, or any event outside our reasonable control. Any specific value limits or enhanced cover will only apply if agreed in writing before the move and may be subject to an additional charge. Customers are encouraged to arrange suitable insurance for high-value goods where appropriate.

13. Waste Regulations and Disposal
Where our service includes removal of unwanted items, packaging waste, or disposal of furniture and household contents, all waste will be handled in accordance with applicable UK waste legislation, including the Environmental Protection Act 1990 and related regulations. We will only transport and dispose of waste that has been expressly agreed in advance. The customer must tell us if items are classed as hazardous, electrical, or special waste. We may refuse any item that cannot lawfully be carried, stored, or disposed of under applicable rules.

14. Customer Duty in Relation to Waste
You must ensure that any waste presented for collection is accurately described and separated where necessary. You confirm that you are entitled to transfer the waste to us and that it does not include prohibited or undeclared hazardous material. If items contain batteries, chemicals, oils, paints, asbestos, medical waste, gas canisters, or other regulated substances, you must disclose this in advance. Any cost arising from incorrect description, contamination, illegal disposal requirements, or enforcement action caused by your failure to disclose may be recovered from you.

15. Prohibited and Restricted Items
Unless we have given prior written agreement, we do not move or store items including illegal goods, firearms, ammunition, explosives, live animals, perishable goods, plants subject to quarantine restrictions, cash, precious metals, and other items requiring specialist handling or licensing. We may also refuse items that are too heavy, unstable, unsafely packed, or likely to damage property or vehicles. If a prohibited item is discovered during the move, we may stop work, remove the item from transport, or notify the relevant authorities where required by law.

16. Packing Materials and Workmanship
Where we supply boxes, tape, wrapping, or protective materials, these remain chargeable unless otherwise stated. Any packing service is provided using reasonable care and skill, but fragile items packed at the customer’s request may remain at higher risk because of their nature. Where you pack your own goods, you are responsible for using suitable cartons and protective materials. We are not liable for damage caused by reused cartons that fail, overfilled boxes, or items left loose inside containers.

17. Delays, Force Majeure, and Scheduling
We will aim to attend at the agreed time, but estimated arrival windows are not guaranteed unless expressly stated. We are not liable for delays due to traffic, road incidents, extreme weather, industrial action, accidents, or other events beyond our control. If a delay occurs, we will try to keep you informed and make reasonable adjustments. If the delay makes completion impossible on the day, we may arrange a return visit or reschedule the service, with any fair additional costs discussed in advance where practicable.

18. Storage and Third-Party Services
If your goods are placed into storage or handed to a third-party provider at your request, any such arrangement may be subject to separate terms and conditions. We are not responsible for the acts or omissions of independent third parties unless we have expressly agreed otherwise in writing. If storage is required because the property is not ready, keys are unavailable, or completion is delayed, you may be charged for additional labour, waiting, redelivery, and any storage fees arising from the change in circumstances.

19. Data and Confidentiality
We may collect and use limited personal data to administer bookings, manage invoicing, and carry out the removal service. We will handle personal information in accordance with applicable UK data protection law. We will not disclose your information except where necessary to perform the contract, comply with legal obligations, or protect our legitimate interests. You should remove or secure confidential papers, passwords, and personal items before the move. We are not responsible for unsecured data left in plain view during the service.

20. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless you are a consumer resident in Scotland or Northern Ireland and mandatory local rules provide otherwise. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force. No waiver of rights will be effective unless made in writing and signed by an authorised representative.